Sale Policy & FAQ
Thank you for buying something during our sale! With a higher number of orders during a sale, please allow up to 7 business days for orders to be dispatched. We’ll do everything we can to have things shipped ASAP, but it may take a little longer than usual.
Please note when placing an order during a sale, we will be unable to process any changes once an order has been finalised, so please make sure it’s 100% correct before ordering.
SALE ITEM RETURNS
Unfortunately, we don’t offer refunds on any sale items. We can, however, offer a store credit. The store credit will be to the value of the product(s) purchased, and not include any shipping costs.
Shipping costs to return an order will be required to be paid for by the customer, and once received, the store credit will be processed.
All sale item returns must be requested by emailing firstname.lastname@example.org . With increased orders, please allow up to 7 days for an email reply for any returns.
PLEASE NOTE:. All products must be returned following our regular returns conditions (unworn, unwashed, all tags still attached and in original packaging).
SALE ITEM EXCHANGES
We unfortunately cannot offer any exchanges on returned sale items, due to high fluctuations in stock availability, and likelihood of a product/size becoming sold out. That includes for different sizes, or products. The return would result in a store credit, which can then be used to purchase another item in our store. We cannot offer sale prices outside of the sale period.
Unfortunately if you choose to return an item purchased during a flash sale, we are unable to offer the same discounted sale price if you are looking to exchange your item for a different size once the sale has finished.
DISCOUNT CODES DURING SALE PERIODS
Discount codes are not valid on already marked down items online and during flash sale periods.
🚚 When will my order arrive? 🚚
Please be aware that when we launch a new product or have a sale this time frame can extend. At the moment our dispatch team consists of Felicity and two very unhelpful, ball addicted dogs but we promise to work as hard and fast as we can.
Delivery time frame
Same City (Sydney): 1 - 2 Business Days
NSW, VIC, QLD, ACT: 1 - 5 Business Days
WA, NT, TAS: 4 - 10 Business Days
✈️ Do you deliver internationally ✈️
😷 *COVID and International Deliveries* 😷
🚚 💨 Do you offer Express Shipping 🚚 💨
🐲 Can I get your work tattooed on me? 👹
🖼️ Commissions 🖼️
RETURNS AND EXCHANGE
REFUND AND RETURN POLICY
We do not do refunds unless the product is faulty or damaged in the post. The refund will be processed once the product has been returned to us. We can also offer you store credit.
All product sizes are clearly stated in the product descriptions, please be sure to check the measurements before purchasing. If you purchased something and it does not fit correctly please email us at email@example.com. We can exchange for you so long as the product is not damaged, washed or worn and returned within 30 days of the date of purchase. We can refuse the exchange if there is damage to the product. All exchange costs are to be paid for by the customer which can be paid for using this link. If the product does not get returned or lost in the mail we cannot issue the exchange. Your replacement will be posted once the product you wish to exchange has been returned.