FAQs
🚚 When will my order arrive? 🚚
Please be aware that when we launch a new product or have a sale this time frame can extend. At the moment our dispatch team consists of Felicity and two very unhelpful, ball addicted dogs but we promise to work as hard and fast as we can.
We typically arrange courier pick up days every Monday, Wednesday, Thursday.
Delivery time frame
Same City (Sydney): 1 - 2 Business Days
NSW, VIC, QLD, ACT: 1 - 5 Business Days
WA, NT, TAS: 4 - 10 Business Days
✈️ Do you deliver internationally ✈️
😷 *COVID and International Deliveries* 😷
🚚 💨 Do you offer Express Shipping 🚚 💨
PRE-ORDER items
🐲 Can I get your work tattooed on me? 👹
🖼️ Commissions 🖼️
RETURNS AND EXCHANGE
REFUND AND RETURN POLICY
We do not do refunds unless the product is faulty or damaged in the post. The refund will be processed once the product has been returned to us. We can also offer you store credit.
EXCHANGE POLICY
All product sizes are clearly stated in the product descriptions, please be sure to check the measurements before purchasing. If you purchased something and it does not fit correctly please email us at heyyy@struthless.com. We can exchange for you so long as the product is not damaged, washed or worn and returned within 30 days of the date of purchase. We can refuse the exchange if there is damage to the product. All exchange costs are to be paid for by the customer which can be paid for using this link. If the product does not get returned or lost in the mail we cannot issue the exchange. Your replacement will be posted once the product you wish to exchange has been returned.